This policy explains how cancellation and refund requests are handled for academy plans and tournament entries purchased through Sportify.
The terms displayed for the selected plan or tournament also form part of the purchase.
1. Before purchasing
Review the price, sessions, validity, schedule, organizer or academy terms, and any displayed cancellation conditions before confirming payment.
2. Cancellation requests
A player or guardian may request cancellation through the relevant academy, organizer, or Sportify Support.
Eligibility depends on the payment status, event status, sessions already used, the applicable academy or organizer policy, and applicable law.
3. Online payment refunds
When an online refund is approved, it is returned through the original payment method. Processing time depends on the payment provider, issuing bank, and payment network.
Sportify may display the refund status while the payment provider or bank completes processing.
4. Cash payment refunds
Cash refunds are returned directly by the academy or organizer that received the payment. Sportify may display a refund as due until authorized staff confirm that it was returned.
5. Service problems and incorrect charges
If a service is cancelled, materially misdescribed, not provided, or charged incorrectly, contact Sportify Support. We will review the transaction with the relevant provider.
Include the account email or mobile number and the Sportify transaction reference. Do not send a password, card number, UPI PIN, or OTP.
6. Consumer rights
Nothing in this policy removes any non-waivable right or remedy available under applicable consumer law.
QUESTIONS OR REQUESTS
We are here to help.
For account, payment, privacy, safety, legal, or grievance questions, contact Sportify using the email below. Do not email passwords, payment credentials, or identity documents.
Email mateen.sportify@gmail.com